All orders are processed in Australian Dollars. Payments are processed via the secure Shopify Payments gateway, Paypal or Afterpay.

Once your order has been received, allow 3-5 days for processing and up to a week for shipping depending on where you are, and 2-3 weeks for international delivery.

Shipping costs depend on weight and size or the package, which is automatically calculated at checkout. 

International shipments may incur customs fees or import taxes, which are the responsibility of the customer.

At the moment, I'm not shipping to the UK because of all the extra rules that they have put in place, please see my instagram post about it here.

Please note that Edenki is not responsible for parcels that have been lost in transit,  where the incorrect address has been supplied, or when a parcel is sent back due to sitting in the post office for too long! If your parcel is sent back to me, I will contact you straight away. If you would like your order resent, the shipping fee will need to be paid again.

At the moment I don't ship to the UK, but EU I do - but please note: if you're getting an order sent to an address in the EU, VAT will be charged by that country before they will release your parcel. Edenki is not responsible for customs/import fees and taxes.

Please choose carefully, as I do not refund if you've just changed your mind.

That said, I want you to be happy with your items, and with my work. If for some reason you are not, get in contact via the form at the bottom of this page or email me and I will do my best to fix it!

If something is amiss with your order eg. it was broken in transit, contact me within 7 days of receiving it and take a photo or two so I can share your heartbreak, and I will replace or refund for you. 

If you are truly unhappy with it, get in contact with me within 7 days of receiving your order to organise a return.

In this case you are fully responsible for the cost of returning the item to me, unused and unworn. I recommend keeping the packaging it arrived in and using it to return the item.

The item will need to come back to me within 30 days in its original condition. Once it has arrived safely I will get in contact and do a refund of the item minus the shipping.

If it is sent back used or damaged, no refund will be given.

SALE ITEMS

Purchases of sale items are final, and no refunds will be given.

Acrylic/Resin

Acrylic can scratch easily, even if this happens it won’t affect how beautiful the piece looks! Just don’t chuck it in the bottom of your bag and you’ll be fine.
Totally fine to wash with mild detergent should it get real dirty. Clean with a microfibre cloth to get rid of finger marks.

Metal

Metals oxidise and tarnish with wear and over time. Keep the hardware in your jewellery looking beautiful and shiny by giving it a polish with a clean cloth.

If the metal tarnishes, here’s a couple of ways you can bring back their shine (wearing gloves here can’t hurt):

A vinegar bath. Using plain ol’ white vinegar, grab a small bowl or container and leave your jewellery in vinegar for 30-60min. Rinse and dry thoroughly afterwards. This lifts light tarnishing and brightens your jewellery.
For heavier tarnishing on brass parts or grime-build up from being worn and interacting with your skin and hair: try dipping a paper towel in vinegar, sprinkling bi-carb soda on it, and then using this to really rub the grime/tarnish off the metal. Once you’re happy with how it looks, rinse and dry thoroughly.

I'm so sorry, I don't offer custom/commission work, I just don't have the time! 

Good question! The short answer is... it's unlikely (sorry). My brooch-work is limited edition, I stop when I get tired of making it, which tends to be anywhere between 50-200 pieces.

For sold out items that will be restocked, you can sign up for email notifications via the email field in the product listing. I remove listings for items that aren't being made again.

Please check out the Archive to see my past brooch work.